We keep this short on purpose. The clinic only collects what it needs to help you, and we treat what you share with care and respect.
Information we collect
When you visit a clinic we usually collect:
- Your name and contact details, so we can identify you and follow up if needed.
- The information on your intake form, including a short description of the legal question you want to discuss.
- Basic financial details given for the means test, so we can confirm the clinic is the right fit for you.
- Brief notes a student or lawyer may make about your situation during the session.
How we use it
We use this information only to run the clinic. In practice that means we use it to:
- Match you with an available law student and supervising lawyer.
- Administer the means test and confirm your visit is appropriate for the clinic.
- Keep simple records of who we have helped and the kinds of questions we see.
- Produce general statistics that help us report on our work and plan future clinics.
Confidentiality
What you tell our volunteers stays with the clinic. Students and lawyers keep your information confidential, and we do not share it outside the clinic except where it is genuinely needed to help you or where the law requires us to. When we report on our work, we use only aggregate, non-identifying figures — never details that could point back to you.
Keeping your information
We hold your information securely and limit access to the volunteers and staff who need it. We keep it only as long as it is reasonably needed for the purposes above, and then we dispose of it responsibly.
Your choices and contact
You are welcome to ask what information we hold about you, or to raise any concern about how it has been handled. Email us at [email protected] and we will do our best to help.
Last reviewed: 2026.